To actively engage with our clients, exceeding their expectations and ensuring all aspects of the customer journey are effectively delivered.
Promoter and Customer Support
Resolving Customer and Promoter issues via email and telephone.
Assisting the Stadiums Ticket Office.
Providing training where needed
Cancelling of Transactions & Handling Refunds
Providing of Reprint Codes to Merchant.
Creating new Post Net store accounts and providing user logins
Onsite support for large events
Making sales and printing complimentary and consignment tickets for Promoters
Manage the relationship with the client base from initial contract through to securing of business which includes effective yield management to maximise revenue, preparing proposals and contracts, ensuring all relevant information is recorded at the booking stage to ensure successful event planning co-ordination later on.
Maintain client intelligence using our CRM system while also sharing knowledge of those clients.
Managing the yield of the Centre, ensuring we take the right business at the right time and at the right price and therefore maximising revenue and profit opportunities.
Logging of System Errors
Bugs and Fixes follow ups
Assisting Tech team by testing new developments
Operational & Event Support
Assisting the Operational manager with Process and customer reports.
Assisting with Ticket sales and Box office sales on the day of certain events.
Overseeing the process and accuracy and assisting with client liaison where applicable on attendance numbers
Communication - Follow-up and responding to all event specific phone calls and emails in a professional and courteous manner
To offer excellent customer service to all internal and external customers
To embody the “customer is king” philosophy
Overseeing the compilation of post-event reports when required within 60 days
Meetings Scheduling ops meetings, site visits, supplier meetings, etc. for the EC to implement
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements of the Job
Minimum 4 years’ experience in Client Relationship Management role
Post Graduate qualification in related field of study