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Job Information
Job title
ITO Systems Engineer
Job grade
senior
Location / Operation
Blue Label Distribution - Johannesburg Gauteng South Africa
Department
Blue Label Distribution - Sandton
Job reports to
Operations Manager
Job Purpose

The position will entail performing a range of professional assignments.  Independent judgment is required to carry out assignments that have significant impact on services or programs.  Guidelines may be available, but require adaptation or interpretation to determine appropriate courses of action. A high level of professionalism will be required for this position.

Responsibilities

Core Day to Day duties

  • Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
  • Work well as a team player providing technical expertise and leadership in the various fields
  • Follow process, policies and procedures as laid out
  • Serve as a technical expert providing support to the other IT Technicians and ITO team in general
  • Provisioning of servers according to strict guidelines with attention to detail and documentation
  • Installation and upgrading of complex IT equipment and systems
  • Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team
  • Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
  • Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment  
  • Manage access and security of systems in accordance with policies
  • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
  • Develop structured diagrams for the specifications of technical systems, communication systems, servers, storage area  networks, security or any other computer related hardware or software
  • Develop and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems
  • Develop and implement databases, communication systems, storage area networks, security and applications with other departments
  • Technical and structured testing of software and systems, often in conjunction with the testing team
  • Willingness to be available and work after hours where necessary to minimize business downtime and resolve issues within maintenance window periods.

Response time

  • Adherence to internal SLA’s

Production environment availability

  •  Pre-emptive maintenance

Provisioning of new IT resources /infrastructure

  •  Projects

Project consultation from IT perspective

  • Attending meetings, conference calls, etc

Work collaboratively

  • Build a culture of respect and understanding across the organisation
  • Recognise outcomes which resulted from effective collaboration between teams
  • Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
  • Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

 

Requirements of the Job
Experience
  • At least 8 years IT experience. 2+ years in role as a Senior Engineer or similar role
  • Experience using client, console and web based management tools
  • Experience in working with Application and Infrastructure monitoring solutions
  • Data Center experience
  • Knowledge of infrastructure and software environments, programs, methodologies, procedures and policies.
  • Advanced troubleshooting skills, with deep experience in systems, network and server infrastructure, with a proactive problem prevention-oriented problem-solving mindset
  • Maintaining a high transaction throughput 24/7/365 transaction processing environment
  • Active Directory and Group Policy design, testing and implementation
  • VLAN management and setup
  • Professional diagramming and completing of relevant documentation
  • Network monitoring, troubleshooting and systems management experience
  • Network disaster recovery planning and testing
  • Excellent team skills
  • Excellent communication, problem solving and troubleshooting skills
  • Deep understanding of infrastructure/network concepts (DNS, TCP/IP, Virtualization, VMware)
  • Experience in direct support of IT Technical Infrastructure components at multiple sites required
  • Previous experience working with the relevant systems in use in the companies IT Environment
  • Ability to accurately identify and assist in the resolution of IT issues, risks and problems
  • Excellent verbal, written and technical presentation skills including diagramming in Visio
  • Good ability to work as a team member and not in isolation
  • Generate enthusiasm among team members
  • Challenge others to develop as leaders while serving as a role model
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Manage the process of innovative change
  • Understand complex IT systems and concepts as well as the implications of changes, upgrades and new project implementations
  • Knowledge of and exposure to ITIL and COBIT, experience in implementation of these frameworks would be beneficial
  • Seek and participate in development opportunities above and beyond required training
  • Actively contribute to corporate knowledge base

Experience working on:

  • Windows and Linux Server environments,
  • Networking,
  • SAN (specifically NetApp)
  • Vritualised environments (VMWare)
  • SQL Server Databases
  • Various firewall devices (Cisco ASA firewalls) and VPN IPSEC technologies
Minimum qualifications
  • Matric
  • IT Degree or Diploma
Competencies / Behaviour
  • Resilience
  • Flexibility
  • Logical
  • Problem solving
  • Delegation
  • Management
  • Teamwork
  • Research
Behavioural attributes

Behaviors

  • Energy       
  • Passion     
  • Respect for others.
  • Honest and Fair
  • Creativity   
  • Entrepreneurial Orientation
  • Positive Attitude     
  • Courage     
  • Tenacity    
  • Achieves Results

Leadership

  • Have fun and find purpose
  • Demonstrate honesty and integrity
  • Strive for Customer Centricity
  • Innovate boldly
  • Be both agile and entrepreneurial
  • Build relationships and trust
  • Develop our people for long-term success
  • Be an agent of change
  • Collaborative

Essential

  • Evaluating problems
  • Investigate Issues
  • Creating innovation
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Showing Resilience
  • Adjusting to change
  • Giving Support
  • Processing Details
  • Structuring Tasks
  • Driving success
  • Profit, Revenue and growth management
  • Commercial Acumen
  • Business Acumen
Closing date for applications
Sunday, 22 September 2019

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